Navigating the Platform

The Main Layout

The BlueRockTEL interface has three persistent elements:

• Top navigation bar — logo, module switcher, global search, notifications, and your user menu
• Left sidebar — context-sensitive navigation within the current module
• Main content area — tables, forms, dashboards, and detail views

The Dashboard

The dashboard is the first screen you see after login. It displays a configurable overview of your key metrics:

• Open tickets (Helpdesk)
• Invoices due this week (Billing)
• Active installations (Deployments)
• Pipeline value (CRM)

Each widget links to the corresponding module. You can reorder and hide widgets from Settings → Dashboard.

The Module Switcher

Click the grid icon (⊞) in the top-left to open the module switcher. This lists all modules your account has access to. Click any module to navigate to its home screen.

Keyboard shortcut: G then the first letter of the module name (e.g. G then B for Billing).

Global Search

Press / anywhere in the application to open global search. You can search across:

• Customers and contacts
• Invoices (by number or amount)
• Tickets (by subject or reference)
• Projects

Results are grouped by type. Press Enter to open the first result, or use arrow keys to navigate.

Notifications

The bell icon (🔔) in the top navigation shows unread notifications. Notifications are generated for:

• SLA breaches in Helpdesk
• Failed payment collections in Debt Recovery
• Project milestones in Deployments
• New tickets assigned to you

You can configure which events trigger notifications in Settings → Notifications.

Keyboard Shortcuts