User Manual
Step-by-step guides and reference documentation for every BlueRockTEL module.
Choose a section below to get started, or use the sidebar to browse all pages.
Introduction
What is BlueRockTEL?
An overview of the BlueRockTEL BSS platform — what it covers, how it's structured, and how its six modules work together.
Learn moreGetting Started
How to access your BlueRockTEL instance, configure your organisation settings, and invite your first team members.
Learn moreNavigating the Platform
A walkthrough of the main interface — the dashboard, module switcher, global search, and notification centre.
Learn moreCRM & Prospection
CRM Overview
Understand the CRM module's data model — contacts, accounts, deals, and how closed deals hand off to the rest of the platform.
Learn moreManaging Your Sales Pipeline
Create and advance deals, log activities, build quotes with the service configurator, and close deals that automatically flow into Billing and Deployments.
Learn moreBilling
Billing & Rating Overview
How BlueRockTEL processes Call Detail Records (CDRs), applies your rate plans, and generates monthly invoices automatically.
Learn moreWorking with Invoices
View, download, manually adjust, and resend invoices. Understand the invoice lifecycle from draft to paid, and how to issue credit notes.
Learn more