Billing & Rating Overview

The Billing Cycle

BlueRockTEL runs billing on a scheduled cycle — typically monthly, on a date you configure. The full cycle proceeds automatically:

1. CDR collection — usage records are ingested from your switch, SIP server, or carrier
2. Rating — each CDR is matched to a rate plan and assigned a cost
3. Aggregation — rated CDRs are grouped by customer and service
4. Invoice generation — one invoice per customer, combining usage charges and recurring fees
5. Delivery — invoices are sent by email as PDF attachments
6. Collection — for customers with SEPA mandates, direct debit instructions are submitted

You can trigger a manual billing run at any time from Billing → Run Billing.

Rate Plans

A rate plan defines how usage is priced. BlueRockTEL supports:

Flat rate

A fixed monthly fee with unlimited usage (or a usage cap). Simplest to manage.

Per-unit

• Per minute (voice calls)
• Per GB (data services)
• Per SMS

Rates can vary by:

• Destination — national, mobile, international, premium numbers
• Time of day — peak vs. off-peak
• Volume tier — first 100 minutes at rate A, above 100 at rate B

Hybrid

Combines a monthly base fee with usage charges above a defined threshold.

Rate plans are configured in Billing → Rate Plans and assigned to individual service subscriptions.

Understanding an Invoice

A BlueRockTEL invoice has three sections:

1. Recurring charges — fixed monthly fees for each active subscription
2. Usage charges — CDR-based charges for the billing period, grouped by service and destination
3. One-off charges — setup fees, hardware, or any manually added line item

The invoice shows:

• Gross amount per line
• VAT rate and amount
• Total including VAT
• Payment due date
• Bank details or payment link (depending on collection method)

Margin Dashboard

Navigate to Billing → Margin to see a real-time breakdown of:

• Revenue per customer vs. cost (carrier charges)
• Gross margin per service type
• Month-over-month trends

This view helps you identify unprofitable customer relationships or destinations where your rate plan needs adjustment.

Next: Working with Invoices

See Working with Invoices for how to view, correct, resend, and credit individual invoices.