Project Management

Overview

Installing a telecom or cloud service at a customer site is rarely simple. It involves coordination between your technical teams, the carrier, and the customer — over days or weeks. BlueRockTEL's Deployment module brings structure and visibility to this process.

Key Capabilities

Structured Installation Workflows

• Predefined project templates per service type (VoIP line, MPLS circuit, cloud PBX, etc.)
• Task assignment — assign sub-tasks to technicians, with deadlines and dependencies
• Progress tracking — real-time status across all active installations

Customer Communication Automation

• Automated email sequences triggered by project milestones (order confirmed, equipment shipped, go-live date confirmed)
• Customer portal link — customers can check their installation status without calling support
• Reduces inbound calls during the installation phase by up to 40%

Carrier & Supplier Coordination

• Order reference tracking — carrier order numbers linked to your internal project
• Delivery date monitoring — alerts when carrier deadlines are approaching or missed
• Escalation workflows — automatic alerts to project managers when a task is late

From Deployment to Billing

When the project reaches "Go-Live" status:

• The billing module is automatically notified to activate the subscription from the correct date
• The helpdesk module is pre-populated with the account's technical configuration for future support requests

This closed loop eliminates the most common source of billing errors: forgetting to activate a subscription after a delayed installation.