Debt Recovery
Automate your receivables and reduce payment delays.
Overview
Late payments are a structural challenge in the telecom industry. BlueRockTEL's Debt Recovery module automates the entire collections process — from sending the first reminder to filing for dispute resolution — while maintaining professional customer relationships.
Key Capabilities
Payment Collection
- SEPA Direct Debit — automated collection for EU customers with mandate management
- Stripe integration — credit card and bank transfer payments with automatic reconciliation
- Payment links — send customers a secure, one-click payment link directly from the invoice
Dunning Automation
- Configurable dunning sequences — define your reminder schedule (Day 1, Day 7, Day 15, Day 30 after due date)
- Per-customer escalation rules — different sequences for strategic accounts vs. standard customers
- Automatic suspension workflow — optionally suspend service after N days unpaid (with one-click restoration on payment)
Reconciliation & Reporting
- Automatic bank reconciliation — match incoming payments to invoices without manual work
- Aging report — real-time view of receivables by age bucket (0–30, 30–60, 60–90, 90+ days)
- Cash flow forecast — projected collections for the next 30/60/90 days
Integration with Billing
The Debt Recovery module is tightly integrated with the Billing module:
- Invoices are immediately available for collection as soon as they are generated
- Payment status is reflected in real time on the customer's account
- Partial payments are tracked and allocated correctly